Privacy Policy

Introduction

At the Association Genevoise des Auberges de Jeunesse, operator of the www.genevahostel.ch website, the confidentiality and security of our visitors' personal data are paramount. We are committed to processing your data in compliance with the Federal Data Protection Act (DPA), the General Data Protection Regulation (GDPR), and other relevant legislation.

Access and Navigation on Our Site

Every time you visit our site, we collect necessary technical information for your navigation, such as IP address, browser type, duration of your visit, etc., to improve our services and ensure their security. This data is anonymized and kept for a maximum period of one month.

Communication and Contact

Use our contact form to send us an email with your name, email address, and message. This data is essential to respond to your inquiries and will only be used for this purpose, unless you provide explicit consent.

Bookings

For any booking made through our site, correspondence or phone, we collect necessary information such as your name, postal address, and payment information to process your booking. These data are processed exclusively for this purpose, in accordance with Article 6(1)(b) GDPR.

Cookies and Tracking Technologies

We use cookies to enhance your user experience. You have the ability to manage your cookie preferences via your browser settings. For more details on the types of cookies we use and their management, please visit our dedicated page.

Data Security

We implement technical and organizational security measures to protect your personal data against manipulation, loss, or unauthorized access. Our measures are regularly reviewed and updated.

Your Rights

You have the right to access your data, correct it, erase it, or limit its processing. You may also request the portability of your data. To exercise these rights, please contact us at [email address]. We may ask you to verify your identity before processing your request.

International Transfers

If necessary, your data may be transferred to third parties located abroad. We ensure that these transfers comply with required protection levels, either through contractual agreements or appropriate certification mechanisms.

Changes to the Privacy Policy

Our privacy policy may be updated. We will inform you of any significant changes via our site or by email.

Contact and Complaints

For any questions or complaints regarding the processing of your data, please do not hesitate to contact us. You also have the right to lodge a complaint with the competent data protection authority.